Website Management & Support
Local Website Support, Security, and Performace
Web Hosting Included with All Packages
Does your organization have a website at one of the bargain-basement vendors? It's likely a good site, but is it always going down, typically slow, hard to manage/maintain, and/or not getting the visibility online you think it should?
It's probably not the website that's to blame - it may be your web hosting vendor and/or webmaster. But you can now breathe easy - you've found a local PARTNER whom will support your needs long-term. Loud Canvas Media has helped hundreds of local business and partnered with them to ensure the success and effectiveness of their online presence!
At Loud Canvas Media, we will:
- Guarantee that your site will be up and running--100% of the time! We have dedicated hosting* and dedicated DNS servers to ensure this.
- Provide your organization access to a robust Content Management System (CMS) so you can add/edit content yourself. OR, if you prefer us to manage it for you, we can do that, too!
- Optimize your website for security, performance, SEO effectiveness, and ease of use.
- Setup @yourdomain.com email account(s) for you and your employees.
- Perform routine daily backups of your entire environment.
- Provide enough diskspace to host all your files.
- Provide enough bandwidth to handle your customer traffic.
- Be on-call to answer any questions/concerns/issues re: your website.
- Promise to be there for you as a dedicated partner!
Okay, I'm Sold. Show Me Your Packages...
We provide Wordpress web support as well as management for more sophisticated web applications and e-commerce platforms.
Tell Me More About Your Environment...
*Dedicated Local Hardware
Loud Canvas Media mainains and supports all our clients' websites using dedicated and high-performing servers in Somersworth, NH and a backup datacenter in Dover, NH. We also employ environments in San Antonio, TX & Herndon VA (on the Peer 1 network). We ALSO leverage failover data-centers in Montreal, Canada AND one in the UK (just in case!)
Our Security and Resiliency are Second to None!
All servers and network hardware are supported by redudent backup generators, multiple firewalls (hardware), and resilient dual-line fiber connections (provided by a primary and also a backup ISP).
24/7 Monitoring and Daily Backups? Absolutely!
All servers are monitored 24/7/365 by on-site and licensed staff--which allows LCM to ensure our "100% guaranteed uptime" promise.
Finally, we employ DAILY backups of all websites to (a) the Amazon S3 cloud, (b) Google Drive, (c) backup servers off-site, and (d) same-site backup drives (separate hardware). In short: all websites are easily recoverable in seconds in the case of an issue or in a disaster-recovery situation. We don't fool around when it comes to the protection and safe-keeping of our customer data!
- Linux Powerline Server 64-2 + cPanel
- Monthly Transfer: 2000GB
- Operating System: Centos 4.4
- Processor: AMD Athlon 64 3500+ Skt939 Processor
- Memory: 2GB
- Port Speed: 100 Mbit Port
- cPanel Access
- Multiple FTP accounts
- CRON enabled
- SSL Support
- Dedicated IP (if needed/desired)
(Full list of [boring] server specs available here)
By hosting the site with LCM you are granted license to our Content Management System (CMS). Hosting is mandatory if you wish to use our proprietary CMS. (FTP access is restricted with CMS installed)
Backups of your data and files are performed nightly and weekly, respectively. This is an automatic process. If at any time your data should become corrupted or needs to be restored for any reason, our support personnel will handle such issues immediately. [to date, data integrity or corruption has never has occurred on our servers]
Though you may keep your existing ‘email system’ in place if desired, LCM does choose to leverage Google Apps to maintain/host your email. As such you will have the ability to utilize the award-winning and widely-used “gMail” web application for the viewing of your email (via the web). You also have the option of using desktop applications such as Thunderbird or MS Outlook to interface with your mail via a mail client.
WEBSITE ANALYTICS / REPORTS
At the launch of your new website you will have instant access to day-to-day analytics reports. These will indicate who your visitors are, where they are coming from, and how long they visit your site (among many other things). LCM utilizes the “Google Analytics” online software to facilitate this reporting. Certain employees or "site admins" will have direct access to these reports.
We can purchase and maintain any/all domain names on your behalf—or transfer pre-existing domains to our account with domain provider DirectNIC (www.directnic.com). You still retain total control (and ownership) of your domain(s) but without the hassle of maintenance.
At Loud Canvas Media we place the integrity of our customer data in the highest regard. All precautions are taken to ensure your sensitive data is not lost, stolen, or mutilated (by online hackers, hacking attempts, unauthorized users, etc). We employ Security and Monitoring software on our servers to protect against attacks. In addition we have a firewall setup to block IP addresses of malicious online users. Four subsequent, failed username/password attempts result in automatic blocking of web-persons.
To date, we have never had an account on our servers compromised or client data lost. In the case of any security, performance, or data-integrity issues, our staff will be immediately accessible to ensure the situation is handled immediately!
We also offer Wordpress Virus Prevention and Monitoring Services for our customers who use Wordpress.