Managed Wordpress Support & Security
Proactive Support, Security, & Site Maintenance
Package Includes Web Hosting Free (Optional)
This is a comprehensive website hosting & 24/7 service bundle. We are not "hands off" when we support your site. We will update plugins, apply security patches, run regular virus and malware scans, and ensure your site is performing correctly.
WEBSITE SUPPORT & MAINTENANCE
Let Us Become Your I/T Department!
For a professional web presence, a stable, reliable, and secure solution for hosting and support is critical. LCM provides ongoing website hosting and support plans tailored to your organization's needs. We cover all of the key elements to keep your website operating reliably, including:
Cloud Website Hosting
LCM provides stable, high-performing, and resilient web hosting that won't go down on you. Ever. No more sharing system resources with thousands of unknown parties (as is the case on a shared hosting plan); we only host a small group of clients per virtual machine for a safe and stable environment in the "LCM Cloud."
Troubleshooting & Priority Support 24/7/365
LCM staff remains on-call 24/7/365 to troubleshoot and resolve any bugs or errors that impact your site's functionality, appearance, or performance.
Proactive Security Updates
If you value your reputation, online security must be a top priority. It's also one of the areas that is nearly impossible to stay on top of "part time." Let our team of dilligent professionals handle your security needs and ensure your site remains online, locked down, and un-hackable. We will install and configure multiple firewalls; we will regularly update and patch your software; we will scan your system/website for vulnerabilities on a regular basis.
Wordpress Core and Plugin Upgrades
Wordpress is probably the most ubiquitous open-source CMS in existence today. And we know it inside-and-outside! We'll be responsible for regularly updating your site's core WP install as well as upgrading plugins, themes, and test to ensure the site always works as expected.
Site Administration & CMS Updates
LCM will be responsible for ensuring that the site's content management system is up to date and has the proper plugins to support your site's functionality and reliable operation. We primarily leverage the WordPress CMS, but as/if needed can manage most software you wish.
Performance Tuning and Optimization
Your site's performance plays a significant role in its SEO rank as well as customer perception of your brand. LCM will fine tune and optimize your site and its configuration for optimal speed and performance.
Your website's data, files, and codebase will be backed up to multiple locations (e.g. locally and Amazon S3 Cloud) to ensure peace of mind in the event of an "oops" moment or a disaster recovery situation. Backups are daily, weekly, and monthly.
Template Edits & Site Modifications
LCM can help you perform basic edits to you site templates, structure, and/or functional elements that are not accessible or easily managed. That said, if you want us to do/manage everything on your site, also check out our Website Maintenance Packages.
Dedicated Account Contact
You will be assigned a primary contact who will serve as the account manager for all support requests as well as providing project management for more involved development tasks.
Using top-tier server monitoring tools, LCM will constantly ping your site on a continual basis to flag operational errors or resource issues. We also install Google Webmaster Tools to identify any issues with search engine indexing or other errors that could impact the site's visibility and/or user experience.
Content Edits, Site Structure, & Navigation Management
LCM can assist you in maintaining your site's content and global site navigation structure. We'll support basic updates and edits as necessary to accommodate updated copy, new site pages, and/or architecture changes. But if you wish for us to do/manage every aspect of your site, consider one of our higher-tiered Website Maintenance Packages.
Virus Remediation Assistance
LCM will not let you out to pasture like sheep among wolves. We know web security can be daunting and modern viruses and malware are scary! This package is proactive, meaning we will continuously scan your site for threats, viruses, and backdoor scripts. Moreover, hosting your website allows our technical team to immediately install software to stop problems before they occur -- and keep hackers at bay. Click here for more information about our virus and malware protection.
LCM will remain as a committed web and marketing partner to collaborate on strategic web development, marketing roadmap planning, I/T best practices, or other related initiatives.
Who Is This Package For?
This package is for clients who don't want to worry about the "I/T" and/or support side of their web marketing. We say this: let experts like us do that for you!
Additionally, if you encounter any issues or problems with updating content (or any aspect of your website), we're only a phone call away! We offer 24/7/365 support to our customers in order to troubleshoot and resolve issues or complications.
Some Technical Specifics
- Content Management System (CMS) Integration w/WP
- Regular upgrades of themes, plugins, and WP core
- Web Hosting and 24/7 Support Included
- Add, Update, or Delete Site Content Easily
- Manage Events, Announcements, Images, Files, etc
- WYSIWYG Easy Page/Content Editing
- 20GB for Web Content (Images, Files, etc)
- Increased Bandwidth to Support Needs of your Organization
- cPanel Self-Service Interface for Advanced Needs (if requested)
Managed Website Hosting - Included
Under an agreement with LCM, we will permanently move your site (if one exists) to our dedicated environment in order to best serve your site's on-going needs. Web Hosting is a required service for maintaining and supporting your website.
If you already host somewhere else - after moving, your organization will no longer need to maintain hosting/maintenance from another provider. In short - all other hosting fees will go away. We aim to be your only technology partner so life is simpler.
24/7/365 Support - Included
Our on-going site support includes maintenance and updates for keeping your site and content secure. With any Content Management System (CMS) maintenance is typically needed so you can make most efficient use of the system. Though it is incredibly easy to use (and we are happy to provide a demo as/if requested) there may be times you have questions for how to properly do something in the system. Also - our team is available 24/7 to ensure the sites we support are always online, backed up regularly, and protected from malicious online activity. These are all things you should look for in a technology provider.
Managed Hosting for Wordpress - Included
The WP Content Management System (CMS) will allow you to update site content--such as text, images, events, and/or video uploads at anytime (among many other things). WP can expand and grow to accommodate your long term growth and any/all requested new features. Click here for more information a CMS product like WP.
See if one of our Webmaster Support Packages may be a good complement to this package!
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