WARRANTY ON CONTRACT WORK
Policy for Services under a Signed Agreement
In reference to any new site development, LCM warrants that all Services will be provided in a professional manner, with respect to the Web Site Development Services, such warranty shall expire for all purposes thirty (30) days after Client commences live production use of its web site. As “software bugs” occasionally do arise despite all proper planning and efficient coding, LCM does not warrant that the work will operate at all times without interruption or will be error-free. If such “bugs” do surface, Client must report any deficiencies in the Deliverables to LCM in writing within the Warranty Period in order to receive warranty remedies. After the Warranty Period, additional work on the Deliverables will be charged on a time-and-materials basis at LCM’s standard hourly rates. Clients who elect for work conducted on a time-and-materials basis will not be shown priority attention, and such work shall be performed on an “as time permits” basis (based on team’s current workload and in relation to other key deliverables in the pipeline). However, a Priority Web Support plan, for example a Content Management Plan (billed monthly), may be leveraged to prioritize the Client’s requests and bypass the time-and-materials work methodology. Such Priority plans also permit Client to take advantage of Loud Canvas Media’s 24/7/365 Helpdesk–for which access is only provided to customers on Priority Support Plans.
PROFESSIONAL SERVICES – POLICIES & TERMS
Policy for Services without Agreement
Web Hosting and other recurring service fees are billed and paid in arrears — i.e. for the previous billing term for said service. This means if fees are elected to be paid annually you will be billed at the end of the term for LAST year’s service. Client shall receive an invoice after services are performed/executed. All service fees are non-refundable and will not be prorated if Client elects for early termination.
Cancellation of Services
Cancellation requests for web hosting or other similar services must be provided in writing at least 30 days prior to renewal date of Client’s term. Any/all files or databases can be provided to Client as a .zip or .gz backup file upon request. LCM is not responsible for any files, databases, or data left on its server(s) after a cancellation request has been submitted.
CONFIDENTIALITY & SECURITY
All written information submitted by Client(s) to LCM in connection with Services which is marked as Client confidential or proprietary information will be safeguarded by LCM during the term of written Agreement to the same extent that LCM safeguards like information relating to its own business. LCM will not be responsible for safeguarding information which is publicly available, already in LCM’s possession, or rightfully obtained by LCM from third-parties.
CREDIT/DEBIT CARD POLICY
Credit/Debit Cards are employed by Loud Canvas Media for receiving monies in exchange for web hosting, security, and/or marketing services. As mentioned here and elsewhere in this document, Credit/Debit Card information is NOT stored on any LCM server or in any database or other such storage device owned or managed by LCM. Credit/Debit card data is securely transferred to our credit card processing company at time of first transaction and held there for future processing of payment(s) for recurring services.
As is true of any web hosting firm or agency, LCM only accepts payment via Credit/Debit card for web hosting and other recurring service fees. For such services LCM does not accept payment via Cash, Check, Cashier’s Check, Money Order, or other such devices. In situations when a 24-month+ contract is in effect LCM may on occasion, and at its sole discretion, permit automated ACH transfers for payment.
CORPORATE CARD POLICY: While LCM does not expressly forbid use of personal credit/debit cards for business transactions for companies with ten (10) employees or fewer, such activity is STRONGLY DISCOURAGED. Use of a “corporate card” for payment of recurring web hosting and other service fees is preferred, requested, and sometimes enforced. Any company with eleven (11) or MORE employees MUST USE A CORPORATE Credit/Debit Card for payment of web hosting and similiar automated services. If you have any questions or concerns about this policy, please request more information in writing.
This is Loud Canvas Media’s policy regarding information you might supply on this site in order to contact Loud Canvas Media, seek employment with Loud Canvas Media, complete surveys, engage for services, pay invoices, or otherwise communicate with Loud Canvas Media. We want to earn your trust and want all our site visitors to understand what information we collect and how we use it.
Your Personal Client Data:
What We Collect
Visitors & Clients: On each visit to loudcanvas.com or other web sites controlled/hosted by Loud Canvas Media, our server automatically recognizes only the visitor’s IP address. We cannot obtain your e-mail address or any other personal data unless you proactively supply it to us. The only data collected by loudcanvas.com that identifies individual site visitors is voluntarily transmitted to Loud Canvas Media by site visitors using our contact forms, signup forms, or other online mechanisms. Such information may include names, e-mail addresses, street addresses, telephone numbers, requests for further information, resumes, or other personal data.
Current Clients: LCM does NOT, under any situation, store client credit card data or any sensitive data.
Use of Your Information
Loud Canvas Media is the sole owner of information collected on this site. All information collected is treated confidentially. If you have applied for a job with us, we will contact you by e-mail or phone unless you tell us otherwise. Loud Canvas Media does not store any sensitive client information other than name, email address, address, and phone number. As such, we do not sell, share, or rent any information to others. We do not share or sell any information about you for commercial purposes.
Why We Ask For Your Information
As our clients/customers, we need to know basic personal data about you in order to provide you with notices in writing (email and mail). We do not collect any personal data which we do not need in order to provide and oversee our defined and contracted service(s).
What We Do With Your Personal Information (UK and USA)
All the personal data we manage is processed by our staff; however, for the purposes of IT hosting and maintenance this information is located on one server in Montreal, Canada (CA). No 3rd parties have access to your personal data unless the law allows them to do so.
LCM has a Data Protection policy in place to oversee the effective and secure processing of all personal data we manage.
Retention. How Long We Store Personal Data
We are required under US and UK tax law to keep very basic personal data (name, address, contact details) for a minimum of 6 years; after which time it will be destroyed. Client information used for sales or marketing/communication purposes will be kept with us until you notify us that you no longer wish to receive such information.
What We Request to Do with Your Personal Info
What Are Your Privacy Rights?
If at any point you believe any personal information we process is incorrect, please request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us at any time and we will remediate and solve the issue quickly.
IF YOU ARE A UK CUSTOMER: If you are not satisfied with our response or believe we are processing your personal data not in accordance with UK law, you can complain to the Information Commissioner’s Office (ICO). Our Data Protection Officer is Sean Dempsey and you can contact him at support at loudcanvas.com.
loudcanvas.com and other web sites under our control contain links to other sites. Loud Canvas Media is not responsible for and cannot control privacy practices of other such linked sites. When you leave loudcanvas.com we encourage you to read the privacy statements of each and every linked Web site that collects personally identifiable information, because we are not responsible for the activities or policies of these other sites.
Loud Canvas Media takes reasonable precautions to protect our visitors’ information by utilizing current technology. When you submit personal information via the loudcanvas.com Web site(s), it is protected online and offline. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site. If you feel that we are not following our stated information policy, you may contact us using the Contact form on this site.